Service Query

You can contact us with problems regarding our products by filling out this Service Query Form. Our colleagues will contact you as soon as possible.

Name: *

Telephone Nr. including country code: *

E-mail: *

Company: *

Equipment serial number: *

Warranity status: *

Address: *

Short description of the problem and its circumstances: *

Helping questions

Please answer these questions in order to help us to decect the possible problems and to determine the actions needed.

Is there any error message appearing?: *

Yes

After swithcing on the instrument, does the "main screen" appear?: *

Yes

Are the pushbuttons working properly?: *

Yes

Does the display switch to "service screen" and back?: *

Yes

Does the instrument stop with an error message?: *

Yes

If yes, what’s the error message:

In which mode do you experience disorder?: *

Controlled

Full H₂

No H₂

Short description of the problem and its circumstances: *

Is the applied HPLC pump working properly?: *

Yes

(system pressure had been set and stable and solvent appears at the end of the device)

Switching to "service screen", what are the Pressures, Valves and H2 cell values?: *

Source URL: http://thalesnano.com/servicequeryform