Care Platform™ Memberships (CPM)
About the Care Platform™ Membership program
Heading towards a more personalized approach of customer care, we doubled up on the number of specialists who are eager to help addressing your challenges. Our new product selector tool also meant to be a convenient option to find the best fit to your lab’s needs.
In line with our intention taking customer care to the next level, we are also launching Care Platform™ Memberships. On top of an annual preventive maintenance visit, complimentary software updates and the second to none technical support, extensive set of services and allowances are now also on offer:
- Remote AskTheChemist™ specialist support, workflow optimization and training
- Pre-release access to Application Notes
- Assistance with your Centre of Excellence accreditation
- Flexible finance solutions to support your purchase and ease on the Capex budget
- On-site AskTheChemist™ flow chemistry knowledge support in your lab at reduced rates
- Solving flow chemistry challenges in our own laboratory with a discount
- Reduced CatCart® prices and fastest delivery from the widest selection in our webshop
- Preferential rates with our chemical CRO sister company, ComInnex
We remain at your disposal in terms of sharing knowledge and expertise, acquired over nearly two decades, to help you make the most of flow chemistry. Feel free to contact us for further details and introductory offers.
Warranty options
Please find more information below about the available Warranty options.
| Warranty Care | Prime Warranty Extension | |
|---|---|---|
| Extension of the first year Factory Warranty services Term: 12 months |
Initial purchase for additional warranty years - Includes the Warranty Care Term: 12 months |
|
| Value added items | ||
| Remote AskTheChemistTM support | Included | Included |
| Pre-release access to Application Notes | Included | Included |
| Plenary talk at international conference involving ThalesNano products | 50% of registration fee | 50% of registration fee |
| Discountable items | ||
| Centre of Excellence accreditation | 15% | 15% |
| On-site AskTheChemistTM support | 15% | 15% |
| Reduced CatCart® prices | 15% | 15% |
| Next instrument purchase discount above 5000 EUR/USD | 15% | 15% |
| Preferential rates with our CRO sister company, Comminnex | Included | Included |
| Service and repair components | ||
| Cost of parts | Included | Included |
| Warranty of parts | Included | 12 months on new parts |
| Labor costs | Included | Included |
| Travel and subsistence | Included | Charged for |
| Instrument shipping cost for repair | Included | Born by ThalesNano |
| Remote technical support | Included | Included |
| Software update not requiring hardware changes | Included | Included |
| Preventive check-up and testing | Not available | Once per year |
| Factory calibration discount | Not available | 15% |
| 24/7 hotline | Included | Included |
Service contract options
Please find more information below about the available Service contract options.
| Prime Care | Comfort Care | Value Care | |
|---|---|---|---|
| For equipment without warranty coverage Term: 12 months |
|||
| Value added items | |||
| Remote AskTheChemistTM support | Included | Included | Included |
| Pre-release access to Application Notes | Included | Included | Included |
| Plenary talk at international conference involving ThalesNano products | 50% of registration fee | 50% of registration fee | 50% of registration fee |
| Discountable items | |||
| Centre of Excellence accreditation | 15% | 10% | 5% |
| On-site AskTheChemistTM support | 15% | 10% | 5% |
| Reduced CatCart® prices | 15% | 10% | 5% |
| Next instrument purchase discount above 5000 EUR/USD | 15% | 10% | 5% |
| Preferential rates with our CRO sister company, Comminnex | Included | Included | Included |
| Service and repair components | |||
| Cost of parts | Included | Up to 500 EUR/USD per year | Charged for |
| Warranty of parts | 12 months on new parts | 6 months on new parts | 3 months on new parts |
| Labor costs | Included | 50% discount | 10% discount |
| Travel and subsistence | Charged for | Charged for | Charged for |
| Instrument shipping cost for repair | Born by ThalesNano | Born by the sender | Born by the sender |
| Remote technical support | Included | Included | Included |
| Software update not requiring hardware changes | Included | Included | Included |
| Preventive check-up and testing | Once per year | Once per year | Once per year |
| Factory calibration discount | 15% | 10% | 5% |
| 24/7 hotline | Included | Included | Included |
