Care Platform™ Memberships (CPM)

About the Care Platform™ Membership program

Heading towards a more personalized approach of customer care, we doubled up on the number of specialists who are eager to help addressing your challenges. Our new product selector tool also meant to be a convenient option to find the best fit to your lab’s needs.

In line with our intention taking customer care to the next level, we are also launching Care Platform™ Memberships. On top of an annual preventive maintenance visit, complimentary software updates and the second to none technical support, extensive set of services and allowances are now also on offer:

  • Remote AskTheChemist™ specialist support, workflow optimization and training
  • Pre-release access to Application Notes
  • Assistance with your Centre of Excellence accreditation
  • Flexible finance solutions to support your purchase and ease on the Capex budget
  • On-site AskTheChemist™ flow chemistry knowledge support in your lab at reduced rates
  • Solving flow chemistry challenges in our own laboratory with a discount
  • Reduced CatCart® prices and fastest delivery from the widest selection in our webshop
  • Preferential rates with our chemical CRO sister company, ComInnex

We remain at your disposal in terms of sharing knowledge and expertise, acquired over nearly two decades, to help you make the most of flow chemistry. Feel free to contact us for further details and introductory offers.

Warranty options

Please find more information below about the available Warranty options.

Warranty Care Prime Warranty Extension
Extension of the first year Factory Warranty services
Term: 12 months
Initial purchase for additional warranty years - Includes the Warranty Care
Term: 12 months
Value added items
Remote AskTheChemistTM support Included Included
Pre-release access to Application Notes Included Included
Plenary talk at international conference involving ThalesNano products 50% of registration fee 50% of registration fee
Discountable items
Centre of Excellence accreditation 15% 15%
On-site AskTheChemistTM support 15% 15%
Reduced CatCart® prices 15% 15%
Next instrument purchase discount above 5000 EUR/USD 15% 15%
Preferential rates with our CRO sister company, Comminnex Included Included
Service and repair components
Cost of parts Included with the purchase Included
Warranty of parts Included with purchase 12 months on new parts
Labor costs Included with purchase Included
Travel and subsistence Included with purchase Charged for
Instrument shipping cost for repair Included with purchase Born by ThalesNano
Remote technical support Included with purchase Included
Software update not requiring hardware changes Included with purchase Included
Preventive check-up and testing Not available Once per year
Factory calibration discount Not available 15%
24/7 hotline Included Included

Service contract options

Please find more information below about the available Service contract options.

Prime Care Comfort Care Value Care
For equipment without warranty coverage
Term: 12 months
Value added items
Remote AskTheChemistTM support Included Included Included
Pre-release access to Application Notes Included Included Included
Plenary talk at international conference involving ThalesNano products 50% of registration fee 50% of registration fee 50% of registration fee
Discountable items
Centre of Excellence accreditation 15% 10% 5%
On-site AskTheChemistTM support 15% 10% 5%
Reduced CatCart® prices 15% 10% 5%
Next instrument purchase discount above 5000 EUR/USD 15% 10% 5%
Preferential rates with our CRO sister company, Comminnex Included Included Included
Service and repair components
Cost of parts Included Up to 500 EUR/USD per year Charged for
Warranty of parts 12 months on new parts 6 months on new parts 3 months on new parts
Labor costs Included 50% discount 10% discount
Travel and subsistence Charged for Charged for Charged for
Instrument shipping cost for repair Born by ThalesNano Born by the sender Born by the sender
Remote technical support Included Included Included
Software update not requiring hardware changes Included Included Included
Preventive check-up and testing Once per year Once per year Once per year
Factory calibration discount 15% 10% 5%
24/7 hotline Included Included Included