Service and Maintenance
Expert technical assistance
Do you need Technical Support?
We offer professional service support for your H-Cube® Pro, H-Cube® Advance, H-Cube® Mini Plus, Phoenix Flow Reactor, Gas Module, H-Genie®, and H-Genie® Lite - along with any other ThalesNano instrument manufactured within the last 10 years. Whether you require preventive maintenance or comprehensive post-warranty support, our team of experienced service engineers is dedicated to providing top-notch assistance. Don't hesitate to reach out to us with any questions or specific requests you may have.
ThalesNano Service and Maintenance Packs
Time and Material
30 day warranty (on changed parts)
✓ General inspection and clean-up of the system
✓ Comprehensive system validation across various pressures and temperatures
Preventive Maintenance
3 months warranty
✓ General inspection and clean-up of the system
✓ Comprehensive system validation across various pressures and temperatures
✓ Shipping cost of the instrument or travel costs of our Service Engineer
Service Plus
12 months warranty
✓ General inspection and clean-up of the system
✓ Comprehensive system validation across various pressures and temperatures
✓ Shipping cost of the instrument or travel costs of our Service Engineer
✓ Hardware components, chemistry support
✓ Renewal of warranty
Contact Us
ThalesNano HQ
E-mail: service@thalesnano.com
ThalesNano North America
Service line: +1 215 534 3365
E-mail: techsupport@thalesnano.com
Service line is working: from 8 am to 6 pm EST